Understanding Wig Shipping Times: What Causes Delays
At Zora Neal, we know how exciting it is to receive your new wig and start experimenting with fresh styles. We also understand that waiting for your order can sometimes be frustrating. We want to be transparent with our customers and explain why wig delivery might take longer than expected, and what we’re doing to ensure you get your product safely and on time.
1️⃣ Cross-Border Shipping & Customs
Since we ship wigs from our production and fulfillment centers overseas, international logistics naturally take longer than domestic deliveries. Packages must pass through customs, which can sometimes add a few extra days to your estimated delivery time.
Factors that can affect shipping include:
∙ Increased package volume during holidays or sales events
∙ Weather disruptions affecting flights or sea transport
∙ Customs inspections or regional regulations
While these delays are beyond our control, we always provide tracking numbers so you can monitor your package every step of the way.
2️⃣ High-Quality Wig Preparation
At Zora Neal, every wig is crafted with care to ensure the highest quality for our customers. Many of our styles require manual adjustments, hand-sewn lace, or special coloring to deliver a flawless look.
This means that some orders may take extra time in the preparation stage before they even leave our warehouse. We believe it’s worth the wait to ensure you receive a wig that looks beautiful, feels comfortable, and lasts a long time.
3️⃣ Global Supply Chain & Demand
Sometimes, popular styles experience high demand, especially during promotions or seasonal sales. We carefully manage our inventory to avoid sending out products that don’t meet our quality standards.
∙ Popular wigs may have slightly longer processing times
∙ We never compromise on quality just to speed up delivery
∙ Some lace pieces or other wig accessories are sourced from other countries, which can add extra processing time for those specific items
Your patience helps us maintain our promise of high-quality products and ensures that your wig arrives ready to wear and perfect in every detail.
4️⃣ How We Keep You Informed
We want you to feel confident throughout the delivery process. Here’s how we keep you updated:
∙ Tracking numbers are provided once your order ships
∙ Email updates for processing, shipping, and delivery status
∙ Customer support available to answer any questions
If you ever notice a delay, our team is here to assist and provide solutions promptly.
5️⃣ Why the Wait is Worth It
At Zora Neal, our goal is not just to deliver a wig, but to deliver confidence, style, and comfort. By taking the time to craft each wig with precision and ship it safely, we ensure that your purchase exceeds expectations.
∙ Hand-crafted wigs → perfect fit and natural look
∙ Quality materials → durable and long-lasting
∙ Customer-focused service → support every step of the way
Even if it takes a little longer, your patience is rewarded with a wig that enhances your look, protects your natural hair, and empowers you to express yourself.
We understand that waiting can be challenging, but your satisfaction and the quality of your wig are our top priorities. Thank you for choosing Zora Neal, and for trusting us to bring a touch of style and confidence to your everyday life.
Tip: While you wait, explore our website for styling inspiration or check out our best-selling wigs—you might find your next favorite look!